Request your quote and enjoy 10% off your move, valid for relocations carried out up to 20 February 2026.
Request your quote and enjoy 10% off your move, valid for relocations carried out up to 20 February 2026.
Yes, you can. Your own helpers can be deployed within the team of at least four people, for example to carry moving boxes.
For heavy or delicate items, we recommend leaving this to our professional movers. Together, we will assess in advance what is safe and feasible.
Important: helpers who actively participate must be physically capable of lifting weights, especially on upper floors.
These are mainly small but important things that are sometimes overlooked. For example:
– Refrigerator or freezer not emptied
– Laundry still in the washing machine or dryer
– Condensation tray of the dryer not emptied
– Mail still in the mailbox
A quick check beforehand helps to avoid unnecessary delays and surprises.
Yes. Our movers are experienced in disconnecting and reconnecting most types of washing machines and dryers.
Please check in advance whether the connections at the loading and unloading addresses are the same. Our movers do not have adapters or custom connectors.
Start with:
– seasonal items
– decorations and books
– archives and paperwork
– items from the basement, attic, or storage room
It is best to leave everyday items until last.
Yes. We offer a complete packing service. Please let us know in advance so that we can allow sufficient time and provide the right packing materials.
Always use sturdy moving boxes and not bags. Bags:
– cannot be stacked
– tear more easily
– slow down loading
Boxes provide stability and efficiency. You can find them here.
No. Cheaper boxes are often made of thinner cardboard, tear more easily, and are less stable when stacked.
Our moving boxes are high-quality, extra sturdy (up to 5 layers of cardboard), perfectly stackable, and suitable for heavier contents. This ensures a safer and smoother move with less risk of damage.
All our boxes are 100% recycled and manufactured in Belgium.
Fold the box along the fold lines, starting with the short side and then the long side.
Seal where the long sides meet and, for extra reinforcement, you can also seal across with strong adhesive tape.
Once the box is filled, seal the top where the long sides meet. A tape dispenser makes sealing a lot easier.
Clearly note:
– The room of destination
– If applicable
– A color for each room
This speeds up unloading considerably. It is best to do this with colored labels.
Use colored labels. Assign a color to each room and stick that color on every box and piece of furniture. Hang a sheet with the color for each room on the front door, the window of the moving lift, and, if possible, on the door frame. That way, everyone knows immediately where everything belongs.
The cost of a move is calculated based on the actual hours worked. Factors that play a role include:
– The number of movers
– The vehicle used (with or without a moving lift)
– The duration of the move (disassembly and packing take longer)
– The driving time to the locations
This means you only pay for what is actually needed.
Every move is different. Accessibility, volume, distance, parking situation, and special items mean that fixed prices can often be unrealistic or misleading. We prefer not to do that.
By working with a fixed flat rate with additional hours that you control yourself, we remain honest, transparent, and flexible.
The price is mainly influenced by:
– Preparation (everything packed or not)
– Accessibility of the home
– Parking restrictions and street restrictions
– Use of a moving lift
– Assembly or disassembly of furniture
– Heavy or delicate items (piano, aquarium, etc.)
A well-prepared move is usually also a cheaper move.
The working hours are counted from the moment our movers leave the depot (Wilrijk, Drogenbos, Ghent, or Leuven) until their return. This is a legally required working method in our sector.
We choose to be completely transparent about this and not to hide these costs in other items that you would ultimately have to pay for anyway.
Possible additional costs may arise due to:
– lack of parking restrictions, fines will be charged
– unexpected accessibility problems, taking more time
– additional assembly or packing work, taking more time
– additional kilometers above the first 50 free kilometers
– waiting times beyond our control, such as traffic jams along the route, incorrectly parked vehicles, etc.
Good communication in advance helps to avoid these costs.
Pack everything correctly in advance
– Use sturdy moving boxes (no bags)
– Provide a valid parking permit
– Report any special items or difficulties in advance
– Ensure clear passageways
This saves time and money.
A parking ban allows us to park our truck and removal lift as close as possible to the property. This makes the move faster, safer, and more efficient. You are also entitled to towing in the event of a parking ban.
± 20 meters for a truck
± 30 meters for a truck with a ladder lift
No problem. We will check the passage height and width with you in advance and determine whether a large or (several) small moving trucks, a tow lift, or a self-built lift is/are needed.
Yes. The further the ladder lift has to be from the window, for example due to a front yard, fence, or obstacle, the higher the lift has to reach.
We will review this with you in advance to avoid surprises.
As a rule of thumb, for every 3 meters of extra distance, you can count on approximately one extra floor.
If a vehicle is parked in your valid no-parking zone on moving day, you can report this to the local police in your municipality. They are authorized to check the situation and, if necessary, have the vehicle moved.
To do so, use the non-emergency number of the local police (usually found on your municipality’s website).
Tip: Always make sure that the no parking sign is correctly placed and visible so that the police can take action.
On moving day, there will always be a manager on site to supervise the team. You can contact him with any questions or comments. If necessary, our office will also remain available.
Without access to the new house, we cannot unload. Please let us know in advance if this is a risk, so that we can work together to adjust the schedule accordingly. We still have a furniture storage location where your belongings can be temporarily stored.
Yes, that is possible and sometimes happens. Yes, that is possible. Please note that scheduling a move requires a lot of preparation from various people within our company, such as sales, planning, and administration.
When a move is scheduled, we reserve time, personnel, and equipment. Therefore, cancellation fees may apply in the event of a change or cancellation shortly before the moving date.
According to our terms and conditions, the following terms apply:
– More than 1 week in advance: 10% of the moving cost
– 7 to 3 days in advance: 25%
– 3 days to 24 hours in advance: 50%
– Less than 24 hours in advance: 100%
The cancellation must be made in writing, but we are happy to work with you.
In exceptional situations, force majeure may apply. These are circumstances beyond our control that make it impossible to carry out the move as planned. Examples include extreme weather conditions, strikes, government measures, pandemics, or unforeseen technical problems.
When such a situation arises, the move will be temporarily postponed until circumstances allow it to proceed. Force majeure does not constitute a reason for not fulfilling the agreement, but it may affect the planning or timing of the move.
In such cases, we will always try to find a solution together with you as quickly as possible and establish a new schedule.
Yes. In apartment buildings or residential areas, we take the following into account:
– house rules
– fixed hours
– common areas
Please let us know in advance so that we can deal with this correctly.
The most common causes are:
– No parking zone or parking zone too short
– Not everything is packed
– Illegally parked vehicles
Good preparation prevents stress on moving day.
You can always contact the responsible mover on site. If necessary, they can consult with the office to quickly make changes.
Fragile items should be packed individually. Fill any empty spaces in the box so that nothing can move around. You can use bubble wrap, packing paper, tissue paper, or packing chips for this.
If you are unsure about the right protection, we will be happy to look at this together in advance so that everything can be packed and transported safely.
For delicate or emotionally valuable items, we use professional bubble wrap and customized protective materials (picture corners, specific covers, etc.). If you are unsure, we will look at this together in advance.
Provide a separate bag or box with:
– documents
– medication
– chargers
– clothing and toiletries
We provide a small box for small items such as keys and remote controls. It is best to keep this with you during the day of the move.
– Clear passageways
– Protect vulnerable floors or walls if necessary (dust sheets, floor coverings, etc.)
– Ensure adequate lighting
– Keep children and pets out of the moving area (ideally, arrange for childcare)
This increases safety and speed.
Yes. Disassembly and reassembly are possible and will be charged based on the actual hours worked.
Yes. Disassembly and assembly require extra time and can affect the total duration of the move. This is charged based on the actual hours worked.
Contact our office and we will work with you to find a suitable solution.
To avoid this, it is best to check this on the day of the move itself, so you can immediately discuss it with our movers.
Yes. Every company in Belgium must take out civil liability insurance, and as a Certified Mover, you benefit from basic insurance that can be extended to suit your needs via verzekerjeverhuis.be.
You are fully insured for damage to buildings and surroundings caused by us.
For damage to household contents, you have coverage of €125 per m³ of damage, with an excess of €250.00, as we are a Certified Mover. If you wish to extend this, you can take out additional coverage via verzekerjeverhuis.be.
If damage has occurred, we will be happy to help you. Correctly reported and well-documented damage can be followed up quickly.
Here’s how to do it:
– Step 1 – Report the damage on the work order
Note the damage on the work order. Our team will provide you with a copy after the move.
– Step 2 – Take photos
Take clear detailed photos and overview photos of the entire item or the surrounding area (e.g., furniture, wall, door, ceiling). This helps us to assess the damage correctly in relation to the whole.
– Step 3 – Send us the information by email
Send an email to schade@dockx-movers.be with:
– a brief description of the damage
– the probable cause
– the photos
Invoice address & administrative headquarters – Dockx Movers nv – Terbekehofdreef 10 – 2610 Wilrijk, België
