After 5 years working as an agent at Dockx Rental, Marco found that selling removal services was more his true calling. He quickly transferred to Dockx Movers, where he has been working for 12 years with just as much enthusiasm and passion.
As the first point of contact, he always has a very pleasant manner of successfully reassuring people and guiding them through their moving process.
Today, in-between two moving requests, Marco takes some time out to tell us more about his passion for his job and the close bonds he has built up with his colleagues over the years.
The headset is put aside temporarily, and incoming calls are forwarded to the team. We were all ears for this colleague and his infectious enthusiasm.
Firstly, I listen to what they have to say, and reassure them. I always say that I’ll ‘shoulder the burden’ for people, which is such a nice expression. In my opinion, it’s one of the best things about the job: lifting the weight off people’s shoulders.
I always try to talk calmly with customers and do everything I can so they don’t feel overwhelmed. This creates trust and gives customers the feeling (quite rightly) that everything is in good hands with us.
For me, Dockx Movers is a warm and enthusiastic company, and that’s exactly what I tell everyone. I recently spoke with a colleague about how we’ve seen some people come and go over the years, but the colleagues who have stayed are the warm, sincere, and enthusiastic ones.
Reliability is an important value. Dockx Movers is a stable company, which gives both its customers and employees confidence.
When our team gets together, you can really feel that we’re all pulling together, that we want to progress, that we’re enthusiastic and driven. And very helpful. I can rightly say that we treat each other and our customers with respect and friendliness.
I’d find it really cool if my son Lucas would come to work in this company when he’s older and continue the trend in the Baetens generation.
Yes, it certainly does. I sit at my desk on the phone all day, and the first thing I do when I get home is walk 7 km. I have to clear my head every day, and walking is how I let off steam.
E-mails and phone calls are continuously coming in, and at peak times it can be extremely busy, so walking helps me put things into perspective and relieve stress.
There are three things I would definitely highlight: